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Documentation Index

Fetch the complete documentation index at: https://docs.familyfolder.com/llms.txt

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Family Folder is built to store your family’s most sensitive documents — passports, medical records, insurance papers, school letters. Security isn’t a feature we added afterwards; it’s the reason the product exists. This page explains, in plain language, every layer of protection that keeps your data safe.

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How we protect your data

Encrypted in transit and at rest

Every file you upload is encrypted in transit using TLS 1.2+ and encrypted at rest on our servers using AES-256. Your data is never stored in plain text on disk.

EU-based infrastructure

Family Folder runs on enterprise-grade infrastructure hosted in the European Union, governed by GDPR — some of the strongest data-protection laws in the world.

Strong account security

Passwords are hashed with industry-standard one-way algorithms — we never see or store your password. You can sign in with email and password or Google, and we check new passwords against known breached-password lists.

Private by default

Every folder you create is private to you by default. Nothing is shared with another family member unless you explicitly choose to share it. There are no public links and no way for anyone outside your family to see your content.

Granular family roles

Shared folders use three clear roles — Owner, Contributor, and Viewer — so you control exactly who can view, add, or remove files. Permissions are enforced at the database level on every request, not just in the app interface.

Row-level access control

Our database uses row-level security policies that make it technically impossible for one family to read another family’s data. Access is checked on every single query against your authenticated identity.

Automatic idle sign-out

If you walk away from a shared computer, Family Folder automatically signs you out after a period of inactivity to protect your account from unauthorised access.

Secure file delivery

Files are served through short-lived, signed URLs generated only after we verify you have permission to access them. Links expire quickly and cannot be reused or shared with people outside your family.

You stay in control

You can download or delete your files at any time. When you delete a file or close your account, your content is removed from our active systems in line with our privacy policy.

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Sharing is explicit, not accidental

Most file tools were built for offices, where sharing by default makes sense. Family Folder works the opposite way: every folder belongs to one person and is private until they decide to share it. When you do share a folder, you choose exactly which family members can see it and what they can do — view only, contribute, or fully manage. There are no public links, no “anyone with the link can view”, and no way to share outside your family. You can change permissions or stop sharing at any time. The next time that family member opens the app, the folder is gone from their view.

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Our promises to you

Family Folder is funded entirely by subscriptions. We do not sell, rent, or share your personal information or files with advertisers, data brokers, or third-party marketers.
There is no advertising inside Family Folder. Your documents and family activity are not used to build advertising profiles.
Your private files, photos, and family content are not used to train machine-learning models — ours or anyone else’s.
In the unlikely event of a security incident affecting your data, we will notify affected users promptly and in line with applicable law, including GDPR’s 72-hour notification requirement.

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What you can do to stay safe

Security is a partnership. We protect the platform; you protect your account. A few simple habits go a long way:
  • Use a strong, unique password that you don’t reuse on other sites.
  • Use a password manager to generate and store your password.
  • Only invite family members you genuinely trust to your shared folders.
  • Review who has access to each shared folder from time to time.
  • Sign out when using a shared or public device.
If you suspect your account has been accessed by someone else, reset your password immediately and contact us at tony@familyfolder.com.

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Questions about security?

We’re a small, independent team and we read every message. If you have a security question, a concern, or want to report a potential issue, email us at tony@familyfolder.com.
For details on how we handle your personal data, see our privacy promises.