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Documentation Index

Fetch the complete documentation index at: https://docs.familyfolder.com/llms.txt

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Family Folder is a privacy-first service. Your family’s documents — passports, medical records, school letters — are among the most sensitive files you own. This page explains what data we collect, the four firm promises we make about how we will never misuse it, and how GDPR and EU hosting back those promises up.

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The four promises

These aren’t aspirational goals — they are firm commitments built into how Family Folder operates.

We will never sell your data

Family Folder is funded entirely by subscriptions. We do not sell, rent, or share your personal information or files with advertisers, data brokers, or third-party marketers — ever.

We will never show ads

There is no advertising inside Family Folder. Your documents and family activity are never used to build advertising profiles.

We will never train AI on your private files

Your private files, photos, and family content are not used to train machine-learning models — ours or anyone else’s. Any AI features are opt-in only and are designed with data minimisation in mind.

We will be transparent if something goes wrong

In the unlikely event of a security incident affecting your data, we will notify affected users promptly and in line with GDPR’s 72-hour notification requirement.

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What data we collect

Family Folder collects two categories of information: data you actively provide, and data collected automatically when you use the service.
When you sign up and use Family Folder, you provide:
  • Name and email address — used to create and manage your account.
  • Family member names and roles — such as parent, child, or partner, to manage your shared folders and permissions.
  • Documents, files, photos, and media — content you upload to your family folder.
  • User-generated content — notes, task descriptions, and other materials you create inside the platform.
You may also upload sensitive materials such as health documents or records relating to children. This is entirely optional and user-controlled. We only use or disclose it as permitted by law.
When you access Family Folder, our servers automatically log standard technical data including your IP address, browser or app version, pages or features visited, and error details. This data is used to maintain the security and reliability of the platform. It is handled with appropriate care and is not sold or shared with third parties.

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Sharing is explicit — and family-only

Every folder you create is private to you by default. Nothing is shared with another family member unless you explicitly choose to share it. When you do share a folder, you assign one of three roles:
1

Choose who to share with

Select the specific family member you want to invite. There are no public links and no “anyone with the link” option — sharing only works with people already in your family group.
2

Set their role

Assign Viewer (read-only), Contributor (can add and edit files), or Owner (full control). Permissions are enforced at the database level on every request — not just in the app interface.
3

Change or remove access at any time

You can update a family member’s role or remove their access whenever you choose. The next time they open the app, the folder is gone from their view.
There is no way to share content with anyone outside your family group. Family Folder has no public sharing, no external links, and no “share with anyone” mode.

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GDPR and EU hosting

Family Folder runs on enterprise-grade infrastructure hosted in the European Union. We chose EU hosting deliberately so your family’s information benefits from some of the strongest data-protection laws in the world. Under GDPR, you have clear, enforceable rights over your data:
  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — request that we delete your personal information. We delete it within 30 days of your request or account closure.
  • Data portability — receive your data in a structured, machine-readable format.
  • Objection — object to processing based on legitimate interests.
You can download or delete your files at any time from within Family Folder. You don’t need to contact us to exercise basic data control.
To exercise any of these rights formally, email us at hello@familyfolder.com. We will respond within the timeframe required by applicable law — and aim to reply within 5 business days.

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Contact us about privacy

If you have any questions or concerns about how we handle your personal information, reach out directly:
  • Email: hello@familyfolder.com
  • Response time: we aim to reply within 5 business days; up to 30 days for formal data requests.
For the complete legal text, read our full Privacy Policy.